News English — ecommerce

Manhattan Associates #MAExchange in Amsterdam 2018

Posted by Thomas Andersson on

Push Possible Manhattan Associates organises an annual event in Europe for EMEA customers. This was held Oct 8-10 in Amsterdam, 2018. Delegates included some of the top European (and quite a few global) retail names. The event is heavy on supply chain and logistics but targets the eCommerce sector. Eddie Capel, CEO, Manhattan Associates kicked off the event in style. We were treated to a press briefing by the CEO, SVP Product Management and the European MD. In the evening prior to the press briefing we had the opportunity to talk to Brian Kinsella, SVP Product Management and Adam Kline,...

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Are ecommerce retailers prepared for coordinated consumer action?

Posted by Thomas Andersson on

Security breaches are an almost daily occurence, but... On an almost daily basis we hear about security breaches of ecommerce retailers, social networks and smartphone applications. There are also occasional outbreaks of union backed industrial action in fulfilment warehouses. But, how are ecommerce retailers exposing themselves to coordinated attacks from loosely connected people with a particular issue? Let us imagine a scenario whereby online fashion retailer A offer free returns and fast standard delivery with a 45 day returns window. Online fashion retailer A is accused of employing child labour in its supply chain. This cause multiple social media groups...

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A review of eCommerce Expo, Olympia London September 26-27, 2018

Posted by Thomas Andersson on

Styleintelligence view: (down from 5 in 2017) eCommerce Expo is one of the largest ecommerce events in the UK attracting a very large audience over the two days to Olympia. The reason we have downgraded this show is due to the simple fact it has shrunk dramatically. Top vendors such as SAP, Manhattan Associates and many other big brands have disappeared from the layout. While this may be good for small to medium sized vendors it also show a certain trend for these larger ex-exhibitors to run their own events where they can spend more and control who is visiting...

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The real reason for the demise of high street retailers - customer service

Posted by Thomas Andersson on

Retail is detail... and customer service.  Long gone are the days when you could instruct your store staff to decline any returns or refunds for whatever reason. However, in an online world the ability of customers who feel they have been wronged to broadcast their grievance has empowered customers to a level which legacy retailers do not appear well prepared for. Following the [again] lacklustre results from Arcadia Group we took it upon us to go through their finances to see if there is anything alluding to why the company is not doing well and gaining online traction where Asos...

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A review of Retail Without Borders by We Are Pentagon

Posted by Thomas Andersson on

Definitely worth visiting!  Retail Without Borders 2018 #RWB18 is one of the better conferences for its networking opportunities. It is not one of the largest conferences, neither the best quality speakers (most often co-sponsors), but if you are looking to talking and networking with your peers this is definitely worth a visit. The fact the conference is held in the QE2 centre just opposite Houses of Parliament add is a bonus and very easy access. The event is organised by We Are Pentagon The main theatre at #RWB18, ex-Alibaba speker Al Gerrie, CEO at ZigZag Global    

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