News English — Fashion

The real reason for the demise of high street retailers - customer service

Posted by Thomas Andersson on

Retail is detail... and customer service.  Long gone are the days when you could instruct your store staff to decline any returns or refunds for whatever reason. However, in an online world the ability of customers who feel they have been wronged to broadcast their grievance has empowered customers to a level which legacy retailers do not appear well prepared for. Following the [again] lacklustre results from Arcadia Group we took it upon us to go through their finances to see if there is anything alluding to why the company is not doing well and gaining online traction where Asos...

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Arket - interesting concept store, but lacking in details

Posted by Haesoon Jung on

We visited Arket on Long Acre in Lodnon's Covent Garden earlier this week. The store is located on three floors and is very plain in its layout. It reminds us of a Muji store, but much larger and with less products. Arket is, of course, also primarily a clothing brand. At the back, next to the Floral Street entrance, this Arket store also host an Arket-branded cafe serving a number of cakes (however, the Arket cafe has stiff competition from the Swedish-owned cafe 'Bageriet' on Rose Street - highly recommended!) which we have never seen in Sweden before. Our visit...

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The Boohoo & Missguided effect is creating new business in Manchester; this time LOTD

Posted by Thomas Andersson on

Sitting in a cafe a day or two before Christmas 2017 we saw a bus with an advertisment promoting a new clothing website -> www.lotd.com Source: Screenshot of lotd.com on 21 Dec, 2017. Our thought was initially - Is there another company starting to use the TfL advertising trick as used by Boohoo, Missguided, Nasty Gal, Prettylittlething, Heist Studios and other pureplay online fashion retailers? After a quick check we noticed one of the directors of Lotd Ltd resigned from Boohoo.com UK Ltd in April 2017. Lotd Ltd was incorporated in March 2017 and share its office address with TheRobertStreetHub,...

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