News English — Innovation

A review of VR World Event - 2018 by Nexus Media

Posted by Thomas Andersson on

If you are into 3D this will be for you! Our recent visit to VR World Expo 2018 yielded little to talk about, possibly as a result of the limited amount of exhibitors. There were gaming applications, engineering and medical applications with haptic feedback robotics, etc. While many of these applications have advanced a lot over the past few years and now offer global teamwork options in a virtual space, etc. new retail applications have been far a wide between. One company stood out from the rest though: Astrivis Astrivis is a 2 year old startup from Switzerland which started...

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How to measure customer delight?

Posted by Thomas Andersson on

Customer feedback is normally an intrusive piece of research, post action/purchase /eating/etc. asking customers to press a button, answer questions to a person, write answers on a tablet, etc. What if you could measure customer delight in real time and compare between your outlets? This is what Being More Digital Ltd in London are getting close to offering retailers and restaurants (among many other use cases). Their technology is simple on the surface insofar it analyse your customer's expressions and translate this into a 'delight index'. Their project has received government funding and is now on the lookout for further...

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Day 3 @ NRF Big Show, New York

Posted by Thomas Andersson on

  Final day at the NRF 2018 show. (images to come - upload speed is particularly bad at JFK airport) Disappointed by the number of businesses that cannot explain what they do in a few sentences. Ok, some businesses are a bit more complex than say "we help retailers to become omni channel retailers"... However, for the companies who think this is a good explanation of what you do, perhaps you ought to think through your trade show strategy a bit more and losen up on the sales schpiel and get down to the nitty gritty. Sometimes the simplest explanation...

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Day 2 @ NRF Javits New York

Posted by Thomas Andersson on

Day 2 of meeting up with retail technology suppliers at NRF, New York.

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Day 1 @ NRF Javits New York

Posted by Thomas Andersson on

  It was our first visit and a bit overwhelming initially. But as we found our footing it was quite a well arranged and impressive show, two more days to go though. However, the queue to Starbucks might well be the longest we have ever seen... Some noteworthy exhibitors: 42Technologies - These guys seems like a business with traction. Their UK clients include AllSaints and they are close to signing up a major sports chain in the UK (which will be a big scalp indeed!). 42 is a business intelligence suite and must have something going for them, be it...

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